Terra Dotta
Welcome to the Help Center
Welcome to the Knowledgebase! Here you'll find helpful articles and guides to answer your product-related questions. Browse through the categories below to quickly find the information you need.
Welcome to the Learning Studio! Here, you can explore self-guided learning resources and get personalized support to help you succeed. Browse the services below to find the perfect fit for your learning journey!
In this section, you can share your ideas for product improvements, reach out to us through live chat, or open a ticket for technical assistance—whatever you need, we're here to help!
Please Note: You must log in to your Terra Dotta Help Center account to access Live Chat or open a support ticket. If you do not have an account, please contact your institution's Customer Success Manager for assistance.
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How to Receive In-App Announcements and Updates
In-App Announcements and Updates Terra Dotta regularly deploys in-app announcements to select administrative users. Here is an example of a...
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How to Access the Help Center Within your Site
The In-Site Help Center is an in-app help and communication center visible to certain administrative users (see details below). It allows t...
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Study Abroad FAQ/Troubleshooting: Top 20 Most Common Issues
This articles discusses the most common configuration issues found on Study Abroad sites and how to address them. Note: Beneath some topic...
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Travel Registry Troubleshooting: FAQ/Top 20 Most Common Issues
This articles discusses the most common configuration issues found on Travel Registry sites and how to address them. Note: Beneath some to...
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AlertTraveler® Troubleshooting/ FAQ: Top 20 Most Common Issues and Questions
This articles discusses the most common configuration issues found on AlertTraveler® sites and how to address them. Note: Beneath some to...
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ISSS FAQ/Troubleshooting: FAQ/Troubleshooting: Top 20+ Most Common Issues
This articles names the most common issues found on ISSS Student, Scholar, and ISSS Classic sites and provides steps to address them. Inde...