Skip to main content

The Knowledgebase

How to Access the Help Center Within your Site

The In-Site Help Center is an in-app help and communication center visible to certain administrative users (see details below). It allows these administrative users to access a variety of support resources and announcements. Users access the In-Site Help Center by clicking on the badge in the lower left-hand corner of the Terra Dotta window.

 

Users can expand the In-Site Help Center by clicking on the Badge icon on the lower-left corner of the screen.   

The Help Center can be collapsed by clicking the Badge again, or by clicking the "X" in the upper right.

 

 

In-Site Help Center Modules

The Help Center in comprised of the following modules:

  • Knowledgebase: Direct access to search from and read articles from the Terra Dotta Knowledgebase from within the Help Center window.
  • Announcements: Timely announcements.  When new announcements are available, a small badge will appear on the main Help Center badge indicating the number of unread announcements.   Announcements may include:
    • Release announcements
    • Tips on using new features
    • Changes to support hours (i.e. holiday schedules)
    • Scheduled downtime
    • Upcoming webinars and events
  • Support: Click to quickly open a support request or to view existing support requests.  Links will open in a new window.  Users will be prompted to log into the Terra Dotta support portal if they are not already logged in.*
  • Service Status: View Terra Dotta's system "Status Page."

*Clients who do not already have a login for the Terra Dotta support portal can request access by writing to their Customer Success Manager

 

 

Accessing the In-Site Help Center

The In-Site Help Center is accessible to logged in administrative users in the following groups:

Agreements: 

  • Agreements Administrators 

AlertTraveler®: 

  • AlertTraveler

ISSS: 

  • Facilitators
  • System Administrators

Engage:

  • Facilitators
  • System Administrators

Study Abroad:

  • Facilitators
  • System Administrators

Travel Registry: 

  • Travel Admin

Note: To receive in-app announcements and updates about a specific product, the product in question must be installed on your site.