Overview

The Resource Center is an in-app help and communication center visible to certain administrative users (see details below). It allows these administrative users to access a variety of support resources and announcements. Users access the Resource Center by clicking on the badge in the lower left-hand corner of the Terra Dotta window.

Users can expand the Resource Center by clicking on the Badge icon on the lower-left corner of the screen.   

The Resource Center can be collapsed by clicking the Badge again, or by clicking the "X" in the upper right.

Resource Center Modules

The Resource Center in comprised of the following modules:

• Knowledgebase: Direct access to search from and read articles from the Terra Dotta Knowledgebase from within the Resource Center window.
• Announcements: Timely announcements.  When new announcements are available, a small badge will appear on the main Resource Center badge indicating the number of unread announcements.   Announcements may include:
  • Release announcements
  • Tips on using new features
  • Changes to support hours (i.e. holiday schedules)
  • Scheduled downtime
  • Upcoming webinars and events
• Support: Click to quickly open a support request or to view existing support requests.  Links will open in a new window.  Users will be prompted to log into the Terra Dotta support portal if they are not already logged in.*
• Service Status: View Terra Dotta's system "Status Page."

*Clients who do not already have a login for the Terra Dotta support portal can request access by writing to support@terradotta.com

Accessing the Resource Center

The resource center is accessible to logged in administrative users in the following groups:

Agreements: 

• Agreements Administrators 

AlertTraveler®: 

• AlertTraveler

ISSS: 

• Facilitators
• System Administrators

Engage:

• Facilitators
• System Administrators

Study Abroad:

• Facilitators
• System Administrators

Travel Registry: 

• Travel Admin

Note: To receive in-app announcements and updates about a specific product, the product in question must be installed on your site.