General Terra Dotta Support Resources

  • How can I tell when my SSL cerficate will expire? plus icon minus icon
    •   Situation:  You would like to know when your SSL certificate will expire, so you can be sure to address this before your site experiences inaccessibility/disturbances.  A possible solution: You c... See more
  • Terra Dotta Support Portal plus icon minus icon
    • The Terra Dotta Support Portal offers our client community the ability to ask questions, seek assistance, locate instructional resources, and offer valuable feedback to help drive the creation of n... See more
  • How to Submit a Support Request plus icon minus icon
    • After fully completing the Terra Dotta implementation, a client is considered to have gone "live" with the software. As live clients continue forward with their use of Terra Dotta, they may ask que... See more
  • How to Update a Support User plus icon minus icon
    • The Terra Dotta Support Portal offers clients who've been set up as Support users a full range of access to Knowledgebase articles, community forums, and more. This article covers the following top... See more
  • How to Receive In-App Announcements and Updates plus icon minus icon
    • In-App Announcements and Updates Terra Dotta regularly deploys in-app announcements to select administrative users. Here is an example of an in-app announcement: These messages are deployed to mem... See more
  • How to Access the Resource Center Within your Site plus icon minus icon
    • The Resource Center is an in-app help and communication center visible to certain administrative users (see details below). It allows these administrative users to access a variety of support resou... See more