ISSS Support Articles

  • ISSS Student: Data Maintenance Timeline plus icon minus icon
    • Overview The following is a strongly suggested maintenance timeline for ISSS Student Administrators. This article covers the following topics:  Daily Data Maintenance Weekly Data Maintenance Month... See more
  • ISSS Table of Contents plus icon minus icon
    • This table of contents indexes all ISSS KB articles into a table of content subsections. Clicking on the links below will direct you to all KB articles that are related to that subject. New article... See more
  • Terra Dotta ISSS: Releases plus icon minus icon
    • Overview This article contains all ISSS Knowledgebase (KB) articles related to feature releases.* New articles are added and linked regularly. Release notes will be published for 1 year. Existing a... See more
  • ISSS: How to Purchase and Upload a SEVIS Batch Certificate. (Includes Instructions for CSR Generation) plus icon minus icon
    • Overview To utilize batching functionality in Terra Dotta, the PDSO and/or RO must register the campus site and ensure the campus has a valid batch certificate. This article walks you through how t... See more
  • ISSS Student & Scholar: Email Contacts plus icon minus icon
    • Overview The Email Contacts tab, located within Configuration > Site Settings>Email Contacts allows ISSS Student and ISSS Scholar admins to configure multiple email addresses to be used as the "fro... See more
  • New Feature: Ability to suppress some automated email notifications. plus icon minus icon
    • Update to Automated Emails Both Student and Scholar now have options for ISSS Admins to turn off  some automated emails.    In Student To move to the Email Templates, the ISSS Admin will go to Conf... See more
  • ISSS: User Management plus icon minus icon
    • Overview User Management is a centralized interface from which administrators can configure their site's user groups, the members of these groups, and the permissions associated with these groups. ... See more
  • ISSS Admin Persona Set Up plus icon minus icon
    • Once an Administrator logs in using their admin username and password, the Admin Home Page is sometimes displayed depending on user settings. From there the ISSS Admin can navigate to Student or Sc... See more
  • ISSS: The Site Builder plus icon minus icon
    • Overview Terra Dotta's Site Builder provides offices with an easy and efficient way to build, preview, and publish public site pages. Use an existing template to input your desired text and images,... See more
  • ISSS New User Training Sessions plus icon minus icon
    • In listening to client requests for the training of new ISSS employees, we are excited to announce an upcoming ISSS Student training opportunity for all Terra Dotta ISSS Student clients. Pleas... See more
  • I-20 Issuance for U.S.-Born Non-Citizens plus icon minus icon
    • This knowledgebase article explains the process of processing an I-20 for a U.S.-born student who is not a U.S. citizen in ISSS Student.  In rare instances, a student born in the U.S. may not quali... See more
  • Comment Title Configuration plus icon minus icon
    • The Comment Title Configuration allows ISSS Offices to create standardized titles that can be easily used throughout the office by all ISSS Admins. Comment titles can configured two ways: Via the ... See more
  • ISSS Student: Custom Question & Document Management plus icon minus icon
    • The Custom Question and Document Manager allows ISSS offices to create and manage questions and document types that can be easily inserted in multiple stage configurations.  Configuring custom ques... See more
  • ISSS Admin Perspective > Student Profile plus icon minus icon
    • This article provides a brief tour of the ISSS Administrative view of the Student Profile header to help ISSS Admins better understand the information and actions available to them. Overview of th... See more
  • ISSS Student: Student List plus icon minus icon
    • Overview This Knowledgebase article reviews the functions and features of the Student List within ISSS Student.  The Student List contains a complete list of all international student profiles pres... See more
  • Dependent Information Create: Adding F-2 Dependents plus icon minus icon
    • Overview The Dependent Information Create request allows F-1 students to add dependents to their SEVIS record after their initial I-20 has been issued.  Note: if issuing dependent I-20s with the in... See more
  • ISSS Student: Tag Configuration plus icon minus icon
    • Overview Tags are a customizable set of labels that the clients can create and add to the header of student profiles to display specific alerts and information about students (such as leave of abse... See more
  • Electronic Signatures for Form I-20 plus icon minus icon
    • Overview This knowledgebase article will explore the process of setting up electronic signature configuration with ISSS Student and signing and sending I-20s electronically.   DocuSign Configurati... See more
  • Change Scholar Card Functionality plus icon minus icon
    • Overview This KB will demonstrate the Change Scholar Card functionality available in the ISSS Scholar module.  The Change Scholar Card button provides ISSS Admins with a quick reference for all car... See more
  • J-1 Scholar Validation plus icon minus icon
    • Overview This knowledgebase article explores the current process of initiating validations of  J-1 Exchange Visitors (EVs) in Scholar categories (Research Scholar, Short-Term Scholar, Professor, et... See more
  • How to Send Documents Securely to Students in ISSS Classic plus icon minus icon
    • 1. In the student’s SEVIS Profile view, go to the Document Center.   2. Click “Upload Document,” choose the file you wish to upload, and complete the rest of the fields.  Do not check “Internal-us... See more
  • ISSS Student & Scholar: Student Visa Types plus icon minus icon
    • Overview This KB Article reviews the process of creating profiles for students and scholars with visa types that do not require SEVIS reporting or have not previously been usable in Terra Dotta. In... See more
  • ISSS Student: Letter Templates plus icon minus icon
    • Overview This KB reviews ISSS Student's Letter Templates and the process of creating and editing these templates. Navigating to the Letter Templates Creating a Letter Template Step 1: Navigate to... See more
  • ISSS Student: Converting Students from Integrated to Non-Integrated plus icon minus icon
    • Overview This KB article provides an overview on how to convert your students from being integrated to non-integrated.  Please note, before converting your students, make sure that their email addr... See more
  • ISSS Scholar: O-1 Amendment Request plus icon minus icon
    • Overview This KB will review the process of requesting an O-1 amendment to an existing O-1 Scholar and processing an O-1 amendment by an ISSS Admin. This process can be initiated by both the Depart... See more
  • ISSS Scholar: Import O-1 Scholars plus icon minus icon
    • Overview This functionality has been released to sandbox sites. This KB provides direction on how to import your current O-1 scholar list into the Scholar Admin. During the initial Scholar Admin si... See more
  • ISSS Scholar: O-1 Templates plus icon minus icon
    • Overview This KB reviews O-1 templates and the process of setting up a template in the Scholar Admin. Maintain consistency and reduce double data entry when processing cases by creating templates t... See more
  • ISSS Scholar: O-1 Extensions plus icon minus icon
    • Overview This functionality has been released to sandbox sites. This KB article will review the process of adding an extension to an O-1 in the Scholar Admin. Getting Started ISSS Admin: O-1 Exte... See more
  • ISSS Scholar: O-1 Account Settings plus icon minus icon
    • Overview This functionality has been released to sandbox sites. This KB article reviews the content that is found on the O-1 Account Settings within the Scholar Admin. This page houses information ... See more
  • ISSS Student: Request Statuses plus icon minus icon
    • Overview This KB article reviews the different statuses that a request may have and how an ISSS Admin can change the status of a request. A request status can be viewed in both the Requests tab of ... See more