• ISSS Student: Data Maintenance Timeline plus icon minus icon
  • Overview The following is a strongly suggested maintenance timeline for ISSS Student Administrators. This article covers the following topics:  Daily Data Maintenance Weekly Data Maintenance Month... See more
  • ISSS Table of Contents plus icon minus icon
  • This table of contents indexes all ISSS KB articles into a table of content subsections. Clicking on the links below will direct you to all KB articles that are related to that subject. New article... See more
  • Terra Dotta ISSS: Releases plus icon minus icon
  • This sub-index outlines all ISSS Knowledgebase (KB) articles related to releases. New articles are added and linked regularly. Release notes will be published for 1 year. Existing articles are rout... See more
  • Terra Dotta ISSS End of March 2024 Release Notes plus icon minus icon
  • The Terra Dotta ISSS End of March 2024 Release was installed on client production sites during the maintenance hours of March 26, 2024.   New and Updated Functionality  Projected USCIS I-129 Form i... See more
  • March 2024 ISSS Student and Scholar Site Certificate Updates plus icon minus icon
  • Overview We are issuing this notification to alert you of an important security update concerning SAML based Single Sign-on Authentication that requires your immediate attention and action from you... See more
  • March 2024 ISSS Classic Site Certificate Updates plus icon minus icon
  • Overview We are issuing this notification to alert you of an important security update concerning SAML based Single Sign-on Authentication that requires your immediate attention and action from you... See more
  • Terra Dotta ISSS March 2024 Sandbox Release Notes plus icon minus icon
  • IMPORTANT NOTE: This release is now live in ISSS SBX and Production environments.   New and Updated Functionality Ability to Filter ISSS Student List for Users Without a Tag(s):  Previous to the Fe... See more
  • Terra Dotta ISSS March 2024 Release Notes plus icon minus icon
  • The Terra Dotta ISSS March 2024 Release was installed on client production sites during the maintenance hours of March 7, 2024. New and Updated Functionality Ability to Filter ISSS Student List for... See more
  • Terra Dotta ISSS January 2024 Release Notes plus icon minus icon
  • The Terra Dotta ISSS January 2024 Update was released to client production sites on January 2, 2024.  New and Updated Functionality Student Profile Improvements:  As part of an ongoing effort to r... See more
  • 2023 ISSS End-of-Year Improvement Rollout plus icon minus icon
  • Overview If this article has been shared with you by Terra Dotta's Product team, we are pleased to announce that the latest series of ISSS Student and Scholar updates is now available on your site.... See more
  • Terra Dotta ISSS November 2023 Release Notes plus icon minus icon
  • The Terra Dotta ISSS November 2023 Release was installed on client production sites on November 6, 2023.  New and Updated Functionality This release includes a major infrastructure upgrade. Though ... See more
  • How to Purchase and Upload a SEVIS Batch Certificate. (Includes Instructions for CSR Generation) plus icon minus icon
  • Overview To utilize batching functionality in Terra Dotta, the PDSO and/or RO must register the campus site and ensure the campus has a valid batch certificate. This article walks you through how t... See more
  • ISSS Student & Scholar: Email Contacts plus icon minus icon
  • Overview The Email Contacts tab, located within Configuration > Site Settings>Email Contacts allows ISSS Student and ISSS Scholar admins to configure multiple email addresses to be used as the "fro... See more
  • New Feature: Ability to suppress some automated email notifications. plus icon minus icon
  • Update to Automated Emails Both Student and Scholar now have options for ISSS Admins to turn off  some automated emails.    In Student To move to the Email Templates, the ISSS Admin will go to Conf... See more
  • Important Updates to ISSS Student plus icon minus icon
  • Important Updates to ISSS Student (January 12, 2023) Terra Dotta has deployed two important updates to ISSS Student based on client feedback.    New, clearer terminology around “Pending” student re... See more
  • ISSS: User Management plus icon minus icon
  • Overview User Management is a centralized interface from which administrators can configure their site's user groups, the members of these groups, and the permissions associated with these groups. ... See more
  • ISSS Admin Persona Set Up plus icon minus icon
  • Once an Administrator logs in using their admin username and password, the Admin Home Page is sometimes displayed depending on user settings. From there the ISSS Admin can navigate to Student or Sc... See more
  • ISSS: The Site Builder plus icon minus icon
  • Overview Terra Dotta's Site Builder provides offices with an easy and efficient way to build, preview, and publish public site pages. Use an existing template to input your desired text and images,... See more
  • ISSS New User Training Sessions plus icon minus icon
  • In listening to client requests for the training of new ISSS employees, we are excited to announce an upcoming ISSS Student training opportunity for all Terra Dotta ISSS Student clients. Pleas... See more
  • I-20 Issuance for U.S.-Born Non-Citizens plus icon minus icon
  • This knowledgebase article explains the process of processing an I-20 for a U.S.-born student who is not a U.S. citizen in ISSS Student.  In rare instances, a student born in the U.S. may not quali... See more
  • Comment Title Configuration plus icon minus icon
  • The Comment Title Configuration allows ISSS Offices to create standardized titles that can be easily used throughout the office by all ISSS Admins. Comment titles can configured two ways: Via the ... See more
  • Custom Question & Document Management plus icon minus icon
  • The Custom Question and Document Manager allows ISSS offices to create and manage questions and document types that can be easily inserted in multiple stage configurations.  Configuring custom ques... See more
  • ISSS Admin Perspective > Student Profile plus icon minus icon
  • This article provides a brief tour of the ISSS Administrative view of the Student Profile header to help ISSS Admins better understand the information and actions available to them. Overview of th... See more
  • ISSS Student: Student List plus icon minus icon
  • This Knowledgebase article reviews the functions and features of the Student List within ISSS Student.  The Student List contains a complete list of all international student profiles present in IS... See more
  • Dependent Information Create: Adding F-2 Dependents plus icon minus icon
  • Overview The Dependent Information Create request allows F-1 students to add dependents to their SEVIS record after their initial I-20 has been issued.  Note: if issuing dependent I-20s with the in... See more
  • ISSS Student: Tag Configuration plus icon minus icon
  • Overview Tags are a customizable set of labels that the clients can create and add to the header of student profiles to display specific alerts and information about students (such as leave of abse... See more
  • Electronic Signatures for Form I-20 plus icon minus icon
  • Overview This knowledgebase article will explore the process of setting up electronic signature configuration with ISSS Student and signing and sending I-20s electronically.   DocuSign Configurati... See more
  • Change Scholar Card Functionality plus icon minus icon
  • Overview This KB will demonstrate the Change Scholar Card functionality available in the ISSS Scholar module.  The Change Scholar Card button provides ISSS Admins with a quick reference for all car... See more
  • J-1 Scholar Validation plus icon minus icon
  • Overview This knowledgebase article explores the current process of initiating validations of  J-1 Exchange Visitors (EVs) in Scholar categories (Research Scholar, Short-Term Scholar, Professor, et... See more
  • How to Send Documents Securely to Students in ISSS Classic plus icon minus icon
  • 1. In the student’s SEVIS Profile view, go to the Document Center.   2. Click “Upload Document,” choose the file you wish to upload, and complete the rest of the fields.  Do not check “Internal-us... See more