This KB is most relevant for Study Abroad. The tools listed are relevant for ISSS: Classic/SEVIS, and ISSS: Scholar. The definition of "active" will be different in ISSS.
Not relevant for ISSS: Scholar, ISSS: Student
There is a difference between what is in the SIS and the same fields in Terra Dotta.
A user's SIS updated fields are not reflected in the UI
SIS data is not populating or updating
SIS data not pulling
The most common solution:
Only users that are Active and Integrated will have their data updated by SIS refresh.
The most direct way to identify if a user is 'Active' is by going to Maintenance > SIS Refresh > Open the latest full refresh > Users Pooled > View
Clicking that view link will open up a list of users. If the user you are looking for is not on that list then that user's data will not be updated. Only users in the pooled users are updated by the SIS
If the user you need to update is not in the Pool file then please verify the following:
1) Applicant/User must be integrated.
2) Applicant/User must have one of the following applications/records:
- Any application with a status or status alias of pending, accepted or committed; OR,
- An advising application on a site that where the "SIS Refresh for Advising Applications" setting has been enabled.
3) The application must have a current Itinerary or recent decision date
For details see the following KB:
This issue is most commonly resolved by increasing the number in the following setting located in Settings > System Features
The SIS data that Terra Dotta has may be incorrect or not updating. To verify go to Maintenance > SIS/HR Test > SIS Keyword search
This search will look at all SIS data that Terra Dotta currently has. If the data that comes up in the results of this search is wrong or missing then it is either not being sent with the required information or is not being received. A ticket with Support and your IT is the fastest resolution in this case.
Another good test:
Maintenance > SIS Refresh > Open the recent sync for all users > User Discrepancies > View
This view shows every user that TD is trying to update but is not found in your SIS refresh. If your missing user is on this list please talk with your IT about fixing your SIS export.
Some data is updating but not all of it:
Check Maintenance > SIS Refresh > Core Discrepancies > View
If your site is configured to require approval for core profile changes then you will need to review those changes here and approve them before they are applied to the profile