This Knowledgebase Article provides a list of all default email templates within ISSS Student. To access these email templates, navigate to SEVIS Admin > ISSS Student and then after clicking on the hamburger menu icon in the upper left corner of the page, select Configuration > Email Communications > Email Templates.
Accessing Email Templates
Access and configure email templates via Configuration > Email Communications > Email Templates. Below is a list of all email notification templates. Note: Admins have the ability to rename templates, so the items you see may not match this list.
- Advisor Initiated Student Request: Used to notify the student that an advisor has created a new request on behalf of the student.
- Advisor Request Assignment: Used to notify the advisor when a request has been assigned to their My Request queue for processing.
- Advisor Updated Student Request: Used to send student once an advisor has made an update to a student initiated request.
- Automation Setting Update: Used to notify all campus admin of account time change for automated batch submission.
- Degree Seeking Welcome: Sent to the configured email address when a new degree seeking student profile is created in the account
- Direct Comment from ISSS Admin: Notification of message sent by ISSS Admin directly to a student
- Enroll Full-Time to Maintain F-1 Status: Reminder to maintain full-time enrollment
- I-20 has been created: Email sent to students once the I-20 has been downloaded from SEVIS.
- I-20 Shipment: Email sent to students once shipping information has been entered after download from SEVIS.
- New Student Request Creation Email: Sent to Student when they have made a request that has been assigned to an ISSS Admin for review.
- Non-Degree Student Welcome: Sent to the configured email address when a new non-degree seeking student profile is created in the account
- Notify to Student about SEVIS Validation: This template notify to students when a student ready to validate.
- Notify to Student about SIS Request Change: This template notify to students when a new SIS change was identified.
- Notify to Student New ISSS Admin: This template allow notify to students when a new ISSS Admin has been assigned to manage they requests.
- OPT/STEM Students: Message is sent to students from the OPT/STEM list with reminders on keeping status up to date.
- Request Advisor Notification: Used to notify the advisor when a request has been submitted by a student.
- Request Clarification: Sent to student after ISSS admin has reviewed and requested clarification of information for an Initial I-20 request process.
- Request Clarification for I-20: Sent to student after ISSS admin has reviewed and requested clarification of information for an Initial I-20 request process.
- Student Instructions - Post SEVIS OPT Request Received: Used to notify the changing the OPT Employment status to ‘Requested’ on successful batch download, send student a Student Instructions - Post SEVIS OPT Request Received template email.
- Welcome to Student Portal: Sent to students with J-1 Draft Profile to invite to Student Portal.
Note: the subject line for default emails are pre-configured and cannot be customized at this time.
For more information on how to configure a new email template or to edit an existing email template, check out the KB Article: Configuration > Email Communications.