Resource Center Follow

Overview
The Resource Center is an in-app help and communication center visible to certain administrative users (see details below). It allows these administrative users to access a variety of support resources and announcements. Users access the Resource Center by clicking on the badge in the lower left-hand corner of the Terra Dotta window.

Resource Center Modules
The Resource Center in comprised of the following modules:

• Knowledgebase: Direct access to search from and read articles from the Terra Dotta Knowledgebase from within the Resource Center window.
  • Announcements: Timely announcements.  When new announcements are available, a small badge will appear on the main Resource Center badge indicating the number of unread announcements.   Announcements may include:
    • Release announcements
    • Tips on using new features
    • Changes to support hours (i.e. holiday schedules)
    • Scheduled downtime
    • Upcoming webinars and events
• Support: Click to quickly open a support request or to view existing support requests.  Links will open in a new window.  Users will be prompted to log into the Terra Dotta support portal if they are not already logged in.*
• Community: Direct access to the Terra Dotta Community Forums.  Post to a discussion forum or write a feature request.  Users will be prompted to log into the Terra Dotta support portal if they are not already logged in.*
• Service Status: View Terra Dotta's system "Status Page."

*Clients who do not already have a login for the Terra Dotta support portal can request access by writing to support@terradotta.com

Accessing the Resource Center
The resource center is accessible to logged in administrative users in the following groups:

• Facilitators
• System Administrators
• Travel Administrators (Travel Registry Clients)
• Agreements Administrators (Agreements Management Clients)

Users can expand the Resource Center by clicking on the Badge icon on the lower-left corner of the screen.   

The Resource Center can be collapsed by clicking the Badge again, or by clicking the "X" in the upper right.