Important Note: This article discusses classic functionality. For information on the modern applicant experience, refer to the Applicant Experience Knowledgebase article.

Learning Content refers to a type of application requirement where administrators can deploy information to applicants. These are simply informational pages that the applicant can read and check off as having been read. All Learning Content information will remain accessible to applicants throughout their entire application and while abroad process. Learning Content could include such topics as:

• Tips for staying safe while traveling
• What to pack
• Working in the destination country
• History/Cultural information about the destination country
• Using an ATM or opening a bank account in the destination country
• Pre-Departure Information
• Information about alcohol/drug abuse while abroad
• Information about Culture Shock and Re-Entry Shock

Learning Content pages are considered to be a requirement of any application to which they are deployed. Incomplete Learning Content requirements will be included in reminder emails sent to applicants and the system will not mark an application as 'Complete' until all requirements have been completed, including any Learning Content.

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To manage Learning Content, go to Process > Learning Content.  



Learning Content items on this page are grouped by program phase and listed alphabetically in those groups. This list displays which applicant types to which the learning content applies (internal or external), whether or not the learning content is program or term specific, and whether or not it is active and visible to applicants. Elements can be filtered by name or process element tag (see below) using the keyword fields at the top of the page.  An "internal use" indicator will be displayed next to the creation date of any learning content that is set to be for internal use only.

Click the name of the learning content to view or the pencil icon to edit.

By default, this list will open to display learning content for the program type you've chosen as your default in  Programs > Program Types. You can choose to view learning content items for other program types by selecting the corresponding type from the dropdown menu on the top left.

Creating a New Learning Content

To create a new Learning Content, click the New Content button at the top of the page.

1. Enter a name for your Learning Content, select the type of applicant who should receive the content and determine during which phase they should see it, provide a delivery date if necessary, determine if it is a conditional submission, select the terms and programs for which this Learning Content is applicable. You can also deploy the Learning Content based on applicant parameters if desired. For instance, you may wish to deploy this Learning Content only to those applicants with allergies, for example.
   • Note that learning content intended to be used to advising applications need to be set to display during the advising phase at this point. A piece of learning content that has already been deployed to a different phase cannot later be changed back to advising.
   • Also note that two learning content items cannot share the same name. An error message will be displayed if you attempt to create a learning content with the same name as an existing learning content.
2. Enter the content in the WYSIWYG Editor provided.
   • The Content merge option is available in this WYSIWYG Editor. Refer to our article on Using the WYSIWYG Editor for more information.
3. If have built out process element tags in Settings > Tags, you assign as many of them as you need to the material. Process element tags allow for easier searching and organization of your materials. Refer to "Editing Process Element tags" below and Managing Application and Process Element Tags for more information about this functionality.
4. Click Add.
5. Once the content is complete, you can immediately cascade it to any existing Application Cycles that should have it or go to Process > App Cycles later to add it.

Modifying a Learning Content

To make any modifications to a Learning Content, perform the following steps:

1. Click the edit pencil icon located to the right of the name of the Learning Content that you want to modify.
2. Make changes and click Update at the bottom of the page.
3. When you edit a Learning Content you will create a new version that will need to be deployed through the process map or cascade wizard in order for the updates to appear to applicants.

Editing Process Tag Elements

​You can see which process element tags have been applied to an element by clicking the tag icon to the right of the element's name. You can edit which process element tags have been applied by clicking the tag icon in the Actions column of the list.

This opens a page on which you select the desired tags and update the list.

Retiring a Learning Content

If you no longer wish to use a Learning Content, it can be retired:

1. Click the Retire icon to the right of the name of the Learning Content you wish to retire.
2. By retiring a Learning Content, you are not removing it from application cycles to which it is already deployed.  Instead, you are removing it from the list of available Learning Content pages that could be added to future app cycles.  If you wish to remove a Learning Content from app cycles in which it is currently deployed you will need to edit the process map for that app cycle by going to Process Admin > App Cycles.

Running a Query for Complete/Incomplete Learning Content Requirements

An admin can run a query for complete/incomplete Learning Content requirements by performing the following steps:

1. Go to Applicant > Advanced Search.
2. Check the box next to Complete/Incomplete Submissions and click the 'Next' button
3. Find the section labeled Learning Content
4. Select the appropriate Learning Content titles and indicate if you are looking for applicants who have completed that requirement or applicants who have not completed that requirement.
5. Click 'Next' and you will see a list of applicants who meet your search criteria.

Note: Like with the other process elements queried using this criteria 'incomplete' does not necessarily mean that the Learning Content is deployed as a part of the application's requirements. It will only indicate that there is no record of that Learning Content page having been marked as read in that application record.

Running a Progress Audit to see Applicants' Completion of Learning Content Requirements

An admin can run a progress audit to see Learning Content by following these steps:

1. Once you have queried for a specific group of applicants - select the appropriate phase from the drop-down list next to Progress Audit at the top of the page.
2. Put a check in the boxes next to the titles of all Learning Content to be included in the audit.
3. Click Next
4. You will be able to see at a glance which applications have marked that Learning Content as read and which ones have not.  "N/A" will appear for applicants who are not required to read that Learning Content.

Learning Content Video