AlertTraveler® is an add-on subscription service from Terra Dotta. It features an app for iOS and Android devices and utilizes GPS and the itineraries that are already stored in your Terra Dotta software. AlertTraveler® provides travelers with country and city intelligence, safety and security alerts, and an instant check-in option. Administrators have access to AlertTraveler® through a plug-in to their Terra Dotta software. They have the ability to view alerts, view and act on impacted travelers, and issue check-in requests. Administrators also have access to country and city intelligence.
NOTE: It is recommended administrators use Google Chrome or Mozilla Firefox with Terra Dotta & AlertTraveler®. If using Mozilla Firefox and the map within AlertTraveler > Traveler Locations does not appear, check your privacy options setting for Tracking Protection within Firefox. If set to "Always" this will not display the map in Firefox.
AlertTraveler® > Alerts
Navigating to AlertTraveler > Alerts displays a continually updated list of every alert that is issued. The alerts can be filtered by alert status (all alerts, only active alerts, or only alerts impacting your travelers), severity, country, category, and timespan, as well as a keyword search. You can also change how many alerts are being displayed per page. By default, impacted alerts within the last seven days are displayed. These filters are all found at the top of the page.
Each alert will display the following information:
A. Severity: Each alert is assigned one of the following severity levels: Informational, Warning, or Critical. Severity-levels allow administrators to quickly see which alerts require their attention and respond accordingly. Note: Alerts of Critical severity are generally considered to indicate actionable events.
B. Impacted Travelers: The total number of your travelers impacted by the alert is displayed in this column. See “Impacted Travelers” and “Working with Impacted Travelers” below for more information.
C. Proximity: Similar to "Impacted Travelers", this column shows those travelers who are impacted based on a proximity (set by you) to the event.
D. Country: This column displays the impacted location for which the alert applies. Travelers in these areas according to GPS or Terra Dotta itinerary and those who have created opt-in subscriptions for these areas will receive the alert.
E. Headline: The headline provides a short description of the incident. Clicking the headline will take you to the Full Alert page. See “Full Alert page” below for more information.
F. Start Date/End Date: This column displays when the alert was issued and when it is set to expire.You can choose to add or remove these columns from view using the “Hide/Show” dropdown. Clicking a column name will hide/reveal it accordingly.
Under the “Options” dropdown (G), an administrator has the ability to export alert information into an Excel file. This export will contain all relevant information for all active alerts. You can use the filters on the page to narrow down which alerts will be included in the export. They can also access a full alert history (more below).
If a check-in request has been issued for an alert, clicking the total number of impacted travelers will bring you to an "Impacted Travelers" page that is filtered using the chosen alert as its criteria, showing only the travelers affected by that alert. They will be mapped (if you have toggled the map using the slider in the top right) and you will be able to use the same functionality you have on the general AlertTraveler > Impacted Travelers page (refer to our documentation on that page for more information).
Using the Options dropdown, an admin can view the full alert history for a particular alert. This page shows a timeline of actions taken in regards to a particular alert, travelers impacted, and the alert details. This information can be exported to Excel.