Occasionally, clients may receive SEVIS errors on their batches. This article outlines how to identify, troubleshoot, and resolve batch failure issues due to the S0001/02, T0000/01/02 SEVIS errors, 403 HTTP error or a batch that is stuck in 'Transmitted - awaiting confirmation.'
Error codes and descriptions:
- S0001: General Upload/Download Failure Error
- S0002: Invalid organization information
- S0003: Invalid user ID error
- T0000: Unable to retrieve XML response from SEVP. Please ensure your batch certificate password is correct. If your batch certificate password is correct, then this error often indicates a temporary connection issue between SEVIS and Terra Dotta. That temporary connection issue is typically resolved on its own. It’s recommended waiting 5-15 minutes and trying to submit the batch again.
- T0001: Unable to retrieve a batch certificate password. Either the password is blank, or an error occurred while retrieving the password. (The batch has been re-queued for upload.)
- T0002: Unable to retrieve a batch certificate password. Either the password is blank, or an error occurred while retrieving the password. (The batch has been re-queued for download.)
- 403: Forbidden - Access is denied HTTP error.
- Batch stuck in 'Transmitted - awaiting confirmation.'
If you receive any of the error codes above, take the following action:
- Ensure you have submitted a customer agreement to SEVP for each School Code or program ID you are batching for.
- Note that you must complete a separate request for each F/M and J program and for each F/M instructional site.
- Ensure the batch certificate is valid and not expired or corrupt, and is using the correct certificate password.
- The certificate should be generated from one of SEVP's approved certificate providers, such as Comodo, InCommon, Sectigo, or Entrust.
- For information on the process of purchasing your certificate see: ISSS: How to Purchase and Upload a SEVIS Batch Certificate. (Includes Instructions for CSR Generation).
- Ensure the batch certificate has been uploaded into the appropriate school/organization site in SEVIS RTI.
- If the certificate was recently updated, wait at least 30 minutes before attempting to batch in order to give SEVP time to update their database records.
- Ensure the DHS school code in SEVIS Admin matches the School Code in SEVIS RTI (see SEVIS Admin > Settings).
- Ensure PDSO/RO user ID is correct (see SEVIS Admin > Settings > DHS School Codes).
- Ensure your batch certificate name and batch certificate password are correctly entered in Terra Dotta (see SEVIS Admin > Settings).
- Regarding S0001 errors: This error type may be caused by batch issues on the receiving end for SEVIS (for example a batch server is down, etc.). Check for SEVIS communication that would explain the error.
If the above steps do not solve your batch issue, contact Terra Dotta.
- If you are an implementing client, contact your ISSS implementer.
- If you are a live client, open a case in the Support Portal.