Occasionally, clients may receive SEVIS errors on their batches. This article outlines how to identify, troubleshoot, and resolve batch failure issues due to the S0001/02, T0000/01/02 SEVIS errors, 403 HTTP error or a batch that is stuck in 'Transmitted - awaiting confirmation.'
Error codes and descriptions:
- S0001: General Upload/Download Failure Error
- S0002: Invalid organization information
- S0003: Invalid user ID error
- S9999: Records affected by the S9999 Exception error should be submitted via a new batch file or updated via the SEVIS RTI.
- T0000: Unable to retrieve XML response from SEVP. Please ensure your batch certificate password is correct. If your batch certificate password is correct, then this error often indicates a temporary connection issue between SEVIS and Terra Dotta. That temporary connection issue is typically resolved on its own. It is recommended waiting 5-15 minutes and trying to submit the batch again.
- T0001: Unable to retrieve a batch certificate password. Either the password is blank, or an error occurred while retrieving the password. (The batch has been re-queued for upload.)
- T0002: Unable to retrieve a batch certificate password. Either the password is blank, or an error occurred while retrieving the password. (The batch has been re-queued for download.)
- 403: Forbidden - Access is denied HTTP error.
- Batch stuck in 'Transmitted - awaiting confirmation.'
If you receive any of the error codes above, take the following action:
- Ensure you have submitted a customer agreement to SEVP for each School Code or program ID you are batching for.
- Note that you must complete a separate request for each F/M and J program and for each F/M instructional site.
- Ensure the batch certificate is valid and not expired or corrupt, and is using the correct certificate password.
- The certificate should be generated from one of SEVP's approved certificate providers, such as Comodo, InCommon, Sectigo, or Entrust.
- For information on the process of purchasing your certificate see: ISSS: How to Purchase and Upload a SEVIS Batch Certificate. (Includes Instructions for CSR Generation).
- Ensure the batch certificate has been uploaded into the appropriate school/organization site in SEVIS RTI.
- If the certificate was recently updated, wait at least 30 minutes before attempting to batch in order to give SEVP time to update their database records.
- Ensure the DHS school code in SEVIS Admin matches the School Code in SEVIS RTI (see SEVIS Admin > Settings).
- Ensure PDSO/RO user ID is correct (see SEVIS Admin > Settings > DHS School Codes).
- Ensure your batch certificate name and batch certificate password are correctly entered in Terra Dotta (see SEVIS Admin > Settings).
- Regarding S0001 errors: This error type may be caused by batch issues on the receiving end for SEVIS (for example a batch server is down, etc.). Check for SEVIS communication that would explain the error.
If the above steps do not solve your batch issue, contact Terra Dotta Support. If you are an implementing client, contact your ISSS implementer.